BigPond emails disappear.
If you are finding that your BigPond emails seem to vanish into thin air, even though you’ve called them and had your password reset, etc; there might be a simple solution.
Try logging in to http://mail.live.com with your BigPond email address and password.
If you find your emails there, then great 🙂 However, to get them in your normal email program you might have to follow the steps at http://www.ghacks.net/2009/03/14/hotmail-pop3-configuration/
BigPond, and Telstra, have teamed up with Microsoft to supply some email services. (A bit of a nightmare really, when you can find yourself on the receiving end of a crappy exchange setup rather than a tradtional POP3 / IMAP setup.)
This by the way is why you also can’t go to passport.com and register an identity using a bigpond.com email – a rather annoying problem when you’re forced to have a Windows Live ID to use Windows Live Mail to email any image.
End of rant.
Edit 2014: You can also set up Windows Live Mail or use the Outlook Connector for Hotmail and set up your email in that program as if it was a hotmail account.