Electric Transport Australia, and the Unhappy Customer.

Have just come home to hear a rather excited message on my Answering Machine from someone who claims to have been ripped off by “Electric Transport Australia” – the company I bought my electric bike conversion kit from many years ago.

Unfortunately he called my landline and I don’t pay for CallerID so I have no idea who he was – he was mildly suspicious that I was related to the company – I guess he found some of my earlier reviews from when I first bought it.

I’m aware the company seems kinda dodgy after a customer of mine tried to buy one and apparently the product wasn’t delivered; so I’ve recommended people only buy via eBay and Paypal so they have recourse.

One comment

  1. Tony says:

    I purchased a conversion kit from this mob back in 2009. It worked for a few seconds and then died.
    After some over the phone diagnostics with them, it was agreed that I could return it for a refund. I returned it, at my own expense, and waited for my refund.
    And waited.
    AND WAITED.

    After a number of emails, the first few of which were replied to with assurances of a refund on the way, it became clear that the money was not going to be forthcoming.
    I then threatened to take the case to the fair trading tribunal. This was ignored. I then did so.
    A date was set for a phone conference to be attended by an officer of the tribunal, Adam Cook and myself.
    Adam Cook chose not to attend the conference. Therefore, the tribunal found in my favour, and issued an order with the following wording;

    “On 16-Jun-2010 the following orders were made;

    1. Adam Cook T/as ELECTRIC TRANSPORT AUSTRALIA 300 Weidner Crescent ALBURY NSW 2640 Australia is to pay [name and address withheld] the sum of $409 immediately.”

    This order has been ignored, and as of 25th March 2016 I have yet to receive a penny.

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